Terms & conditions

Last Updated: July 14, 2026

These Terms and Conditions govern your use of themaventorch.ca and purchases from Maven Torch Canada (“Maven,” “we,” “us,” or “our”). By using the website or placing an order, you agree to these terms and the policies linked below.

1. Adult Customers Only

Our products are intended for responsible adults. You must be at least 19 years old, or the minimum legal age required in your province, territory, or jurisdiction if higher, to place an order. We may refuse or cancel an order where age, identity, payment, address, fraud, safety, or legal requirements cannot be verified.

2. Lawful and Safe Use

Products sold on this website may only be purchased and used for lawful purposes. Follow all manufacturer instructions for filling, ignition, flame adjustment, cooling, storage, and safety locks. Keep lighters and butane away from children, heat, and open flame. Do not puncture, modify, or misuse a lighter. You are responsible for knowing and following the laws that apply where you purchase, possess, transport, or use a product.

3. Product Information

We try to keep product descriptions, photos, colours, specifications, prices, and availability accurate. Screen settings and manufacturing changes may cause minor differences. Product images may show colour options or packaging that vary from the item received. If an error affects your order, we may contact you to correct it or cancel and refund the affected item.

4. Prices, Taxes, and Payment

Prices are shown in Canadian dollars unless stated otherwise. Applicable taxes, shipping charges, discounts, and the order total are presented before payment. Payment must be authorized through an available checkout method. We may correct pricing or calculation errors before an order ships and will contact you if approval is needed.

5. Orders and Cancellations

An order confirmation acknowledges that we received your order; it does not guarantee acceptance or shipment. We may limit quantities, refuse an order, or cancel an item because of availability, payment, verification, legal restrictions, or an obvious error. Contact us promptly to request a cancellation. Cancellation is not guaranteed after processing begins.

6. Shipping

Available destinations, processing information, delivery estimates, tracking, address corrections, and transport-safety details are covered in our Shipping Policy. Delivery dates are estimates and may be affected by carriers or events outside our reasonable control.

7. Returns and Refunds

Eligibility, time limits, damaged or incorrect items, and refund processing are described in our Refund and Returns Policy. Opened, used, filled, damaged, or incomplete products may not qualify for return except where required by law or where the product arrived defective or incorrect.

8. Warranty and Product Issues

Any manufacturer warranty varies by product and is subject to its stated terms, exclusions, and proof-of-purchase requirements. Contact support@themaventorch.ca with your order number, a description of the issue, and clear photos or video where helpful. These terms do not replace rights that cannot be excluded under applicable consumer protection law.

9. Accounts and Website Use

You are responsible for the accuracy of information submitted through your account or order and for keeping account credentials confidential. You may not interfere with the website, attempt unauthorized access, introduce malicious code, scrape the site excessively, use the site for fraud, or violate another person’s rights.

10. Intellectual Property

The website’s original text, layout, graphics, and other content are owned by or licensed to Maven Torch Canada and may not be copied, republished, or used commercially without permission. Product names, logos, trademarks, and manufacturer materials remain the property of their respective owners.

11. Third-Party Services and Links

The store relies on third-party services for payments, hosting, shipping, tracking, security, communications, and analytics. Their services may be governed by separate terms and privacy practices. Links to third-party websites are provided for convenience and do not make us responsible for their content or availability.

12. Disclaimers and Limitation of Liability

To the extent permitted by law, the website and its content are provided without guarantees that access will always be uninterrupted or error-free. We are not responsible for indirect, incidental, or consequential loss arising from website use, carrier delay, misuse of a product, or failure to follow safety instructions. Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy. By submitting an order or contacting us, you confirm that the information you provide is accurate and that you are authorized to provide it.

14. Governing Law, Changes, and Contact

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, without limiting any mandatory rights available in your home province or territory. We may update these terms when our services or legal obligations change. The “Last Updated” date identifies the latest revision.

Questions may be sent to support@themaventorch.ca or through our contact page.