Privacy Policy

Last Updated: July 14, 2026

Maven Torch Canada (“Maven,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit themaventorch.ca, contact us, create an account, or place an order.

1. Personal Information We Collect

• Contact and account details: your name, email address, phone number, account login information, and communications with us.
• Order and delivery details: billing and shipping addresses, products purchased, order history, returns, and delivery information.
• Payment information: payment details are processed by the payment gateway selected at checkout. We do not store full payment-card numbers on our website.
• Device and usage information: IP address, browser and device type, pages viewed, referring pages, approximate location, and interactions with the website.
• Marketing preferences: whether you have agreed to receive promotional email and your unsubscribe choices.

2. How We Collect Information

We collect information directly from you when you submit an order, contact us, create an account, request a return, or sign up for marketing. We also collect limited technical information automatically through cookies and similar technologies. Service providers may provide us with order, payment-status, shipping, fraud-prevention, or analytics information needed to operate the store.

3. How We Use Personal Information

• Process payments, fulfil orders, arrange delivery, and provide shipment updates.
• Respond to questions, returns, warranty requests, and customer-service inquiries.
• Maintain accounts, prevent fraud, secure the website, and enforce our terms.
• Improve our products, website, navigation, and shopping experience.
• Send marketing messages where you have provided consent, and record unsubscribe requests.
• Meet legal, accounting, tax, regulatory, and record-keeping obligations.

4. Cookies and Analytics

Cookies help the store remember cart contents, account sessions, preferences, and security settings. We may also use analytics or advertising technologies to understand site performance and campaign results. You can control non-essential cookies through available consent tools and your browser settings. Blocking essential cookies may prevent the cart, account, or checkout from working correctly.

5. Service Providers and Disclosure

We share information only as reasonably needed to run the store. Providers may include our website host, WooCommerce services, payment gateways, shipping carriers, order-tracking services, email providers, security and fraud-prevention services, professional advisers, and analytics providers. These organizations process information under their own terms and privacy practices.

Some providers may process information outside your province or outside Canada. When that happens, information may be subject to the laws of the jurisdiction where it is processed. We may also disclose information where required by law, to protect our rights or customers, or in connection with a business transaction.

6. Consent and Marketing

Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions. Every promotional email should include an unsubscribe option. Transactional messages about an order, payment, delivery, return, or account are not promotional messages and may still be sent when necessary.

7. Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described above and for applicable legal, tax, accounting, warranty, fraud-prevention, and dispute-resolution requirements. We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encrypted website connections and restricted access. No online system can be guaranteed completely secure.

8. Your Privacy Choices and Rights

Subject to applicable law, you may request access to or correction of your personal information, ask questions about our privacy practices, withdraw consent, or request deletion where we are not required to retain the information. We may need to verify your identity before completing a request.

To make a privacy request, email support@themaventorch.ca. We will respond within a reasonable period and explain any lawful reason that prevents us from completing a request.

9. Minors and Age-Restricted Products

Our products are intended for responsible adults. We do not knowingly sell to or collect personal information from anyone who is not legally eligible to purchase these products in their jurisdiction. If you believe a minor has provided personal information, contact us so we can review and remove it where appropriate.

10. Changes and Contact

We may update this policy when our services, providers, or legal obligations change. The “Last Updated” date shows when the policy was revised.

Questions about this policy may be sent to support@themaventorch.ca or through our contact page.