Refund and Returns Policy

Last Updated: October 15, 2026

We want you to be confident in your order. Please review the requirements below before returning an item.

1. Return Window and Eligibility

Contact us within 14 days of delivery to request a return. To qualify, an item must be unused, unlit, unopened where packaging is sealed, and in its original condition with all packaging, parts, and instructions. Proof of purchase is required.

For safety reasons, a lighter that has been ignited, used, modified, damaged after delivery, or returned incomplete is not eligible for a change-of-mind return. This does not limit rights that apply to defective, damaged, or incorrect goods.

2. Requesting a Return

Email support@themaventorch.ca with your order number, the item you wish to return, the reason for the request, and photos where relevant. Wait for approval and return instructions before sending an item. Unauthorized returns may be refused or delayed.

3. Return Shipping

For a change-of-mind return, the customer is responsible for return shipping and for using suitable protective packaging. Original shipping charges are non-refundable unless required by law. When an item arrived defective, damaged, or incorrect, we will review the issue and provide an appropriate solution, which may include return instructions at our cost.

4. Inspection and Refunds

Returned items are inspected after arrival. If approved, the refund is issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the credit. We will contact you if the return does not meet the stated conditions.

5. Damaged, Defective, or Incorrect Items

Contact us within 48 hours of delivery if an item arrives damaged, defective, or different from what you ordered. Include clear photos of the item, packaging, shipping label, and any visible damage. Keep the product and all packaging until the review is complete.

6. Exchanges

The quickest way to obtain a different item is normally to return the eligible item and place a new order after the return is approved. If we made an error, contact us before placing another order so we can review the best solution.

7. Order Cancellations

Contact us as soon as possible to request a cancellation. We will try to help, but cancellation is not guaranteed after processing begins. An order that has shipped must follow this return policy.

8. Questions

Email support@themaventorch.ca with your order number. Shipping timelines and delivery issues are covered in our Shipping Policy.