Shipping Policy

Last Updated: October 15, 2026

This Shipping Policy explains how orders placed through Maven Torch Canada are processed and delivered. Shipping availability, charges, and estimated delivery options are shown at checkout before payment.

1. Where We Ship

We currently ship to eligible addresses within Canada. We do not ship to destinations where the product, carrier service, or transport method is restricted. Some remote or rural postal codes may have limited carrier options or longer delivery times.

2. Order Processing

Most in-stock orders are prepared within 1–3 business days, excluding weekends and statutory holidays. Processing may take longer during promotions, severe weather, inventory checks, or unusually busy periods. Orders containing backordered or special-order items will ship when the order is complete unless we arrange otherwise with you.

3. Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery windows are calculated at checkout using the destination and selected service. Delivery estimates begin after the order has been processed and handed to the carrier. They are estimates rather than guaranteed arrival dates.

Carrier delays caused by weather, service interruptions, remote-area routing, high seasonal volume, or other circumstances outside our control may affect delivery.

4. Tracking

When tracking is available, a shipment confirmation is sent to the email address used for the order. Tracking may take up to one business day to begin showing movement after the shipping label is created.

5. Lighter Fuel and Transport Safety

Maven torch lighters come pre-filled with butane and are ready to use. When a lighter runs low, refill it with refined butane. Always follow the manufacturer’s instructions when filling, adjusting, using, and storing a lighter. Keep lighters and fuel away from children, heat, and open flame.

6. Address Accuracy

Please review your name, unit number, street address, city, province, and postal code before placing an order. Contact support@themaventorch.ca as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or been handed to the carrier.

7. Delivery Problems

If tracking shows a package as delivered but you cannot locate it, check the delivery area, building desk or mailroom, household members, and the carrier’s delivery notice. If the package is still missing, contact the carrier and email us with your order number so we can help review the shipment.

For an item that arrives damaged or incorrect, contact us within 48 hours of delivery and include the order number plus clear photos of the package and product. Please keep all packaging until the issue has been reviewed.

8. Returned, Refused, or Unclaimed Packages

Packages returned because of an incomplete address, failed delivery attempts, refusal, or non-collection may require a new shipping charge before they can be sent again. Original shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.

9. Cancellations

Contact us promptly if you need to cancel an order. We will try to help, but cancellation is not guaranteed once processing has started. An order that has already shipped must follow our Refund and Returns Policy.

10. Contact

Questions about delivery can be sent to support@themaventorch.ca. Include your order number so we can assist efficiently.